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GLOSSARY Adjuster -- Individual
qualified in performing estimates and appraisals. This individual may be an
insurance company representative or an individual who works for an independent
appraisal company. After Market
Parts -- Discount parts which are copied
from factory original parts. These parts are of lower quality but may be lower
in price by as much as one third the original part's price. Betterment -- Term used
to describe additional benefit which may accrue to the party whose vehicle is
being repaired. For instance, a tire may need to be replaced. But at the time
of the accident, the wear and tear had only reached 40 percent. The insurance
company may decide that they are only responsible for 60 percent of the
replacement cost. Another example is with an upgrade in equipment such as a
radio. If the customer is obtaining a higher quality radio than the damaged
one. the insurance company may only cover the cost of the damaged radio. Blending -- Process
whereby paint is gradually lightened or darkened on a repair vehicle to
eliminate spottiness. Bondo -- Compound
applied to the vehicle to smooth out and fill the exterior so that paint may be
applied. Claimants -- Term used
to describe third party responsible for handling the damage payments. For
instance, individual A's vehicle was damaged by individual B. If individual B's
insurance company is responsible for the payments to the auto body shop, then
individual B would be the claimant. In other situations, the term
"claimant” may also be used to describe the individual making the claim. Clear Coat -- Finish
added after paint job to give the vehicle a high luster look and protection. Criteria Sheet -- Agreement form between body shop and insurance
company. Items listed will be use of after market parts, overlap systems, etc. G-1 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Glossary |