|
others keep them in a
computer database. Smaller body shops may depend on the paint stores to mix the
needed paint. Before the paint is applied, the repaired part is sanded and
sealed to remove scratches and prepare the surface. After it is painted, a clear
coat is applied to give the paint a shiny or metallic look. Other Processes
A collision may not only
damage the body exterior but also the mechanical functions inside. Some body
shops will perform minor mechanical work, such as radiator replacement or easy
electrical work. Major mechanical work is usually sublet out to an auto repair
shop. Other processes include
tire and glass replacement, upholstery repair, and
cleaning of the vehicle which involves washing and
waxing the exterior and cleaning and scenting the interior. Estimation Process An examiner should be
familiar with the estimating process since gross income is based on this
concept. An estimate is used to
provide the customer with the final cost or as an
agreement between the shop and the insurance company as to how much will be
paid for the job. The estimate may be
prepared by either the body shop, the insurance company, or an independent
appraisal company. The major source of information from which estimates are
prepared is the Mitchell Collision Guides. These guides are available in
book form or as computer software. They provide the auto body shops with the
information required to estimate repair costs. If an estimate has been
prepared by the auto body shop, it must still be approved by the insurance
company which is paying the claim. These estimates are subject to some
negotiation between the body shop and the insurance company. Usually, the
negotiated items will include the labor charges and the use of used or
"after market" parts. The actual process of
estimating is very easy for the replacement of a particular part as opposed to repairing it. This is
due to industry standards provided by services such as the Mitchell
Collision Guides. Insurance companies also have their own in-house standards
and rates. Smaller insurance companies use independent appraisal companies that
specialize in auto repair estimates. Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Glossary 1-3 |