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Auto Body/Repair Industry TABLE OF
CONTENTS Page Introduction............................................. xi Chapter 1 -- The
Nature of Auto Body/Repair Industry Overview............................................ 1-1 Description of Auto
Body Repair Process............. 1-2 Repair/Replacement............................. 1-2 Paint
Process.................................. 1-2 Other
Processes................................ 1-3 Estimation
Process............................. 1-3 Differences Between
Body and Repair Shops........... 1-4 Chapter 2 --
Documents Available Introduction........................................ 2-1 General Books and
Records........................... 2-1 Specific Documents.................................. 2-2 The Mitchell Guide.................................. 2-5 Organization of
Records............................. 2-5 Chapter 3 -- Initial Interview/Tour of Business Initial Interview................................... 3-1 Tour of Business.................................... 3-4 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Glossary iii |