Autobody news archives are our online library of past collision industry news clips and feature stories from the Autobodyonline front page. This news database will be searchable by key word and by date. You don't need to copy and paste articles here because we've saved them for you...

2009

• 11/02/2009 NCOIL model bills may lead to state laws on steerling, parts regulations
• 10/26/2009 Trends benefit LKQ Corp., but growth also fueled by improved customer service
• 10/19/2009 Inconsistency in DRP procedure requirements being addressed
• 10/12/2009 Are you a Candidate for Lean?
• 10/05/2009 A Profile of the Evolving Collision Repair Marketplace
• 09/28/2009 Economists at I-CAR event serves up mostly positive economic forecast
• 09/21/2009 Power Speaking Secrets: Make Your Next Talk A Great Talk
• 09/14/2009 Consumer trends are changing how customers choose a shop, IBIS speaker says
• 09/07/2009 Heroes Among Us: The Piña Family
• 08/31/2009 Cash Tight? Thirty Ways To Boost Cash Fast
• 08/24/2009 Fight Fear with Facts
• 08/17/2009 Waterborne refinish class indicative of I-CAR's effort to offer timely, relevant training
• 08/10/2009 Total Quality: Making It Real
• 08/03/2009 Brainstorming: A key to Innovative Ideas
• 07/27/2009 Battle continues over the use of remanufactured wheels
• 07/20/2009 Great Marketing On The Cheap
• 07/13/2009 How to give great feedback
• 07/06/2009 Some Good – Some Bad
• 06/29/2009 So What Good is $4,800?
• 06/22/2009 25 Power Words: Sell Anything!
• 06/15/2009 Testimonial Advertising: Let the public do the talking
• 06/08/2009 Connecticut attorney general opposes steering, insurer ‘interference'
• 06/01/2009 Talk your way out of the recession
• 05/25/2009 Where will I get my parts?
• 05/18/2009 When Business Slumps, Step Forward
• 05/11/2009 What will happen to repairers with the auto industry in turmoil
• 05/04/2009 The End of the Fantasy
• 04/27/2009 What does “lean processing” actually “look like” and mean for shops?
• 04/20/2009 What If? Part II
• 04/13/2009 What If?
• 04/06/2009 It is still an issue to deal with
• 03/30/2009 IN THE SPOTLIGHT
• 03/23/2009 Too Little Work - Too Many Players
• 03/16/2009 DPR Open Networks – Good or Bad
• 03/09/2009 TEN PERILOUS CUSTOMER COMPLAINTS …
• 03/02/2009 Is one side of the fence better than the other?
• 02/23/2009 LET THE OTHER GUY DO IT
• 02/16/2009 Setting and achieving goals: Back to the basics
• 02/09/2009 Why it may be time to take another look at fleet work
• 02/02/2009 Are you a Manager or a Leader?
• 01/26/2009 CO-OPeration
• 01/19/2009 Survival Mode
• 01/12/2009 In search of the ideal manager
• 01/05/2009 OEM collision repair information doesn't have to cost a fortune
  
  2008
  
• 12/29/2008 Direct Repair Criteria
• 12/22/2008 Happy Holidays
• 12/15/2008 Tech Certification
• 12/08/2008 NACE Report
• 12/01/2008 If You Build It, They will Come
• 11/17/2008 SCRS Affiliates Meet to Discuss Issues
• 11/10/2008 Police Work
• 11/03/2008 Estimating System Updates
• 10/27/2008 Car Care Council: Driving is More Economical
• 10/20/2008 Either Act or React
• 10/13/2008 Driving Test
• 10/06/2008 Common Estimating Mistakes
• 09/29/2008 10 Ways to Inspire Your Team
• 09/22/2008 DRP Reforms Discussions
• 09/15/2008 When Left to the Buyer
• 09/08/2008 I-CAR Looks at Changes
• 08/25/2008 I-CAR Hosts Open Forum
• 08/18/2008 The Effects of 55 MPH Speed Limit
• 08/11/2008 More Totals on the Horizon?
• 08/04/2008 Female Techs: An Untapped Pool of Talent
• 07/28/2008 Boost our Business With Olympic Class Sales
• 07/21/2008 Can Single Location Shops Compete?
• 07/14/2008 Putting Profit Back Into the Repair Process
• 07/07/2008 Could the Collision Industry See HMO’s?
• 06/30/2008 Common Workplace Health Problems
• 06/23/2008 The Role of Insurance Regulators
• 06/16/2008 Trickle Down Fuel Costs
• 06/09/2008 I-CAR CEO Discusses Challenges
• 06/02/2008 Customer Education is the Key to New Business
• 05/26/2008 Defend Yourself
• 05/19/2008 New EPA Air Quality Regs Affect Shops
• 05/12/2008 Seven Tips to Having a Healthy Computer
• 05/12/2008 Seven Tips to Having a Healthy Computer
• 05/05/2008 How to Strengthen Your Business During Economic Tough Times
• 04/28/2008 Exit Strategies (Pt 2)
• 04/21/2008 Exit Strategies (Pt 1)
• 04/14/2008 “Get Under the Hood” Marketing
• 04/07/2008 Supreme Court Will Not Hear Allstate’s Appeal
• 03/31/2008 A Positive Way to Destress
• 03/24/2008 Spring Training
• 03/17/2008 Database Issues Key Topic at Latest CIC
• 03/10/2008 Real Marketing is Hard Work
• 03/03/2008 CIC Panel Discusses Repair Standards
• 02/25/2008 AAA Down Sizes in Michigan
• 02/18/2008 Use Power Words to Boost Sales
• 02/08/2008 Unionization Efforts on the Rise?
• 02/04/2008 The Case for Biodiesel
• 01/28/2008 Is New Legislation The Answer to Industry Woes?
• 01/21/2008 CIC Task Force Makes Headway on Refinish Issue
• 01/14/2008 The Power of One
• 01/07/2008 The Year In Quotes: Looking Back to 2007
  
  2007
  
• 12/31/2007 Selling By E-mail
• 12/24/2007 Happy Holidays
• 12/17/2007 Buying Time: How to Put More Hours in Every Day
• 12/10/2007 NACE Announces Changes in 2008 Show
• 12/03/2007 One Dozen Tools to Enhance Productivity
• 11/26/2007 Marketing for Results
• 11/19/2007 Happy Thanksgiving
• 11/12/2007 5 Tips to Save Big Bucks When Buying a Car!
• 11/05/2007 SCRS Affiliates Tackle Key Issues
• 10/29/2007 Creative Marketing
• 10/22/2007 NACE Chairman Has Unique Career Experience
• 10/15/2007 Profiling: How Do Your Customers Categorize You?
• 10/08/2007 Increase Your Productivity
• 10/01/2007 Car Dealers May Use Your Credit Against You
• 09/24/2007 CIC Meeting Deals With Issues
• 09/17/2007 Cheap Tricks
• 09/10/2007 Changes in I-CAR Training
• 09/01/2007 Happy Labor Day
• 08/27/2007 A Brief History of Collision Repair
• 08/20/2007 Drive Safer With Talking E-Mails
• 08/13/2007 McCarran-Ferguson Act (Pt 2)
• 08/06/2007 Repeal of the McCarran-Ferguson Act ? (Pt 1)
• 07/30/2007 Riding the Winds of Change
• 07/23/2007 ARE AFTERMARKET PARTS IMPORTANT TO YOUR SURVIVAL?
• 07/16/2007 Insurance Companies Reach out to Teens
• 07/09/2007 Shop Accreditation
• 07/02/2007 Database Issues
• 06/25/2007 Impatience Can Hamper Your Marketing Efforts
• 06/18/2007 One Line Estimates?
• 06/11/2007 THE ABCs of CUSTOMER CONTACT
• 06/04/2007 First Party Versus Third Party Claims
• 05/28/2007 Are Repairers Capable of Affecting Change?
• 05/14/2007 Marketing to Prospects With an Open House
• 05/07/2007 Track What Counts With A Dashboard
• 04/30/2007 Dealing With Personnel Changes Pt 2
• 04/23/2007 Dealing With Personnel Changes (Pt 1)
• 04/16/2007 How to Multiply Every Customer by 10
• 04/09/2007 Fixing Production Problems
• 04/02/2007 Repealing McCarran Ferguson
• 03/26/2007 Inattention —The Root Cause of Lost Revenue
• 03/19/2007 Air Drying Systems
• 03/12/2007 Billing for the True Cost of Repair
• 03/05/2007 Aluminum In The Auto Industry
• 02/26/2007 CIC Wrestles With Key Issues for 2007
• 02/19/2007 Setting a Realistic Marketing Budget
• 02/12/2007 Study Shows Ways to Improve DRPs
• 02/05/2007 Are Happy Employees More Productive?
• 01/29/2007 Multiple Location Operators – Reviewing the Data
• 01/22/2007 Body Shop Doc: The New Professional
• 01/22/2007 Body Shop Doc: The New Professional
• 01/22/2007 Body Shop Doc: The New Professional
• 01/15/2007 Oregon Initiative Challenges Insurer Control
• 01/08/2007 Dare to Double Your Business in 2007!
• 01/01/2007 Industry Group Meets to Analyze DRP Program Experience
  
  2006
  
• 12/25/2006 Happy Holidays
• 12/18/2006 Reducing the Tax Bite
• 12/11/2006 Employee Satisfaction
• 12/04/2006 NACE 2006 draws industry to Las Vegas
• 11/27/2006 PEOPLE IN GLASS HOUSES …CIC Anti Fraud Committee
• 11/20/2006 Getting Some Green to Beat the Holiday Blues
• 11/13/2006 Auto Recyclers Seek Greater Market Share
• 11/06/2006 Topics From the CCRE
• 10/30/2006 New OSHA Hexavalent Chromium Regulations
• 10/23/2006 Specialize to Boost Your Business
• 10/16/2006 Winterizing Your Car
• 10/09/2006 Dramatic Rise in Total Losses
• 10/02/2006 Are You An Effective Financial Manager?
• 09/25/2006 The Estimator as Super Salesperson
• 09/18/2006 I-CAR Annual Meeting Report
• 09/11/2006 Solutions to Estimate Rekeying
• 09/04/2006 Happy Labor Day
• 08/28/2006 A Case Study in Creative Marketing
• 08/21/2006 Benefits to Resistance Spot Welding…
• 08/14/2006 Copying A Successful Business Approach
• 08/07/2006 Keeping Your KPIs from Scoring a Business KO
• 07/31/2006 How Well Do You Manage Time?
• 07/24/2006 Scheduling to Improve Your Shop’s Performance
• 07/17/2006 Beware of Hazardous E-mails
• 07/10/2006 Black Boxes, Pt. 2
• 07/03/2006 Happy Fourth of July
• 06/26/2006 Legal Issues of “Black Boxes”
• 06/19/2006 Expanding Your Automotive Services
• 06/12/2006 People Pleasers
• 06/05/2006 Misleading Phrases in our Industry
• 05/29/2006 Third Party Parts Procurement
• 05/22/2006 Tool Reimbursement: Too Good to be True?
• 05/15/2006 Shop Owners Comments
• 05/08/2006 Help for Training Programs
• 05/03/2006 Boost Profits by Reducing Costs
• 05/01/2006 Trust - The Key to Lasting Business
• 04/24/2006 Expanding Your Business – Without DRPs
• 04/17/2006 This Little Piggy Went to Market
• 04/10/2006 Marketing Involves the Courage to Communicate
• 03/27/2006 Make Your Website Work for You
• 03/20/2006 Shops Dissatisfied With DRPs
• 03/13/2006 A Safer, Healthier Workplace
• 03/06/2006 Bring Power to Your Print Advertising
• 02/27/2006 Common Business Mistakes, (Part 1)
• 02/20/2006 The Costs of Substance Abuse at Work
• 02/13/2006 Common Business Mistakes (pt 2)
• 02/06/2006 Common Business Mistakes, (Part 1)
• 01/30/2006 Temporary Employees, Permanent Obligations
• 01/23/2006 Smart Marketing
• 01/16/2006 Tips to Store Your Paint Stock Properly
• 01/09/2006 EPA Rule May Restrict Purchase of Refinish Products
• 01/02/2006 New Year’s Traditions
  
  2005
  
• 12/26/2005 New Year’s Resolutions by the Month
• 12/19/2005 Happy Holidays
• 12/12/2005 NACE 2005 Overview
• 12/05/2005 How’s Business?
• 11/28/2005 Use of Non-Deployed Air Bags
• 11/21/2005 Happy Thanksgiving
• 11/14/2005 A “Wake Up Call” From California?
• 11/07/2005 “Service First” Program May See Changes
• 10/31/2005 Marketing 101: Postcard Power
• 10/24/2005 CIC Defines ‘Gap’ Between Body and Paint Work
• 10/17/2005 Trade Show Savvy
• 10/10/2005 Should Insurers Purchase Parts?
• 10/03/2005 An Overview of Steering Laws
• 09/26/2005 CIC Estimating Task Force
• 09/19/2005 Marketing 20 Days a Month
• 09/12/2005 I-Car Plans Online Self Study Classes
• 09/05/2005 Is State Farm Your Best Customer?
• 08/29/2005 Ford CCRN Program Reaches 21 Markets
• 08/22/2005 Employee Absenteeism
• 08/15/2005 What’s In It For Me?
• 08/08/2005 Finding Profits in Paint and Materials (part 2)
• 08/01/2005 Finding Profits in Paint and Materials
• 07/25/2005 Family Owned Shops
• 07/18/2005 “Everyone’s Slow” –It’s no Excuse
• 07/11/2005 Perception and Reality
• 07/04/2005 States Address Steering Issues
• 06/27/2005 Aftermarket Parts and the Industry
• 06/20/2005 More Marketing Strategies
• 06/13/2005 News from CIC
• 06/06/2005 Collision Repair in the UK
• 06/06/2005 Collision Repair in the UK
• 05/30/2005 “Customer Pay” Work is a New Trend
• 05/23/2005 Making Your E-mail Work
• 05/16/2005 Marketing Your Shop Through Event Planning
• 05/09/2005 Misuse of CSI Hurts All Involved
• 05/02/2005 Too Many Associations?
• 04/25/2005 Database "Hit Lists" - A Key to More Business
• 04/18/2005 Shop Expansion?
• 04/11/2005 Autopsy of a Bad Repair 
• 04/04/2005 Better Business Through Business Planning
• 03/28/2005 The Goodwill Ambassador
• 03/21/2005 Shops Warn of Rip Offs
• 03/14/2005 Readers Write-Of-Way - Shops and Associates Speak Out
• 03/07/2005 SALESMANSHIP 101 
• 02/28/2005 AASP, ASA, SCRS Form Joint Taskforce
• 02/21/2005 10 Perilous Customer Complaints
• 02/14/2005 Selling Your Business
• 02/07/2005 Cash Flow Strategies
• 01/31/2005 Technicians and Teams
• 01/24/2005 E-mail Fraud
• 01/17/2005 "Blem Parts" - the Next Aftermarket Fiasco?
• 01/10/2005 Remanufactured Wheel Standards
• 01/03/2005 Exit Interviews: Unlocking Employee Secrets
  
  2004
  
• 12/27/2004 Receiving Insurer Estimate(s) Electronically?
• 12/20/2004 The Night Before Christmas
• 12/13/2004
• 12/06/2004 Fill It and Fix It
• 11/29/2004 NACE on the Rebound
• 11/22/2004 Rekeying Estimates
• 11/15/2004 Industry Changes and the Cost of Appeasement
• 11/08/2004 Scheduling and Cycle Time
• 11/01/2004 Rewarding Customer Loyalty
• 10/25/2004 Great First Encounters
• 10/18/2004 On Politics and the Ideal Insurer
• 10/11/2004 Collision Industry’s Image Sparks Ongoing Debate
• 10/04/2004 THE END OF AN ERA
• 09/27/2004 I-Car Marks 25th Anniversary
• 09/20/2004 Work Flow - The Key to Profitability
• 09/13/2004 Concerns About Shop Certification
• 09/03/2004 Will Anyone Speak Up for You?
• 08/30/2004 Big Brother is Watching?
• 08/23/2004 Focus on the Priorities
• 08/16/2004 An Inside Look at Crash Testing
• 08/09/2004 What OSHA Looks For in Your Shop
• 08/02/2004 Weaving a Wider Web to Catch More Business
• 07/26/2004 I-CAR Proposes Career Promotion
• 07/19/2004 Beware of What You Ask For
• 07/12/2004 “One Consumer’s Story”
• 07/05/2004 Get Creative in Educating and Marketing to Customers:
• 06/28/2004 Eight Solid Reasons for Dumping DRPs
• 06/21/2004 Your Own Money Used Against You?
• 06/14/2004 Use Momentum to Overcome Marketing Inertia!
• 06/07/2004 "Database abuse" looked at by CIC
• 05/31/2004 Customer Loyalty Programs
• 05/24/2004 Repairers focus on issues at SCRS
• 05/17/2004 “How Low Can You Go?”
• 05/10/2004 Shop Yellow Page Advertising Declines
• 05/03/2004 Shop owners say beware of fake money orders, cashier’s checks
• 04/26/2004 Employee Turnover: Minimize the Cost
• 04/19/2004 Racing Pioneer Janet Guthrie Offers Prescription for Success
• 04/12/2004 Trust – An Important Marketing Tool
• 04/05/2004 CIC Makes Plans for 2004
• 03/29/2004 Sixteen Ways to be A Better Boss
• 03/22/2004 U.S. Delegates Visit Taiwan Body Shop
• 03/15/2004 Shops and Associates Speak Out
• 03/08/2004 Automated Claims Processing Issues
• 03/01/2004 Insurance Adjustor Licensing
• 02/23/2004 Promotion Power
• 02/16/2004 Steering Issues Discussed at CIC
• 02/09/2004 E-Mail – A Profit Boosting Tool
• 02/02/2004 Insurer Owned Shops Not a Threat?
• 01/26/2004 Recent Industry Awards
• 01/19/2004 Re-Structuring for Renewal
• 01/12/2004 NACE ‘03 Review
• 01/05/2004 Identity Theft: Don’t be a Victim
  
  2003
  
• 12/29/2003 News From Camp Mak-A-Dream
• 12/22/2003 Happy Holidays
• 12/15/2003 Shop Owners Want Stronger Industry Voice
• 12/08/2003 U.S. Repairers Meet Taiwan Manufacturers
• 12/01/2003 Parts News From Taiwan
• 11/24/2003 A Meeting of the Minds (Part 2 )
• 11/17/2003 A Meeting of the Minds (Part 1 )
• 11/10/2003 Showdown in Texas
• 11/03/2003 Managing Paint Booth Filters
• 10/27/2003 Welding, Bonding – or Riveting?
• 10/20/2003 Just Say Thanks!
• 10/13/2003 How much is your business worth?
• 10/06/2003 Build Goodwill to Build Your Future
• 09/29/2003 Annual I-Car Meeting
• 09/22/2003 Industry Involvement or Commitment?
• 09/15/2003 Third Party Auditors
• 09/08/2003 The Reserve Bank:
• 09/01/2003 Happy Labor Day
• 08/25/2003 Learning From Wal Mart
• 08/18/2003 Dealing With Angry Customers
• 08/11/2003 Minimum Wage Laws
• 08/04/2003 NACE News
• 07/28/2003 PROFIT CENTERS--CONFUSING OR VITAL?
• 07/21/2003 TURNING ENEMIES INTO FRIENDS
• 07/14/2003 Improving Customer Satisfaction
• 07/07/2003 Finding Money To Market Your Shop
• 06/30/2003 Guerrilla Marketing
• 06/23/2003 Shops Develop Resolutions at SCRS Forum
• 06/16/2003 You Pat My Back, I’ll Stab Yours
• 06/09/2003 June 12th is Automotive Service Professionals Day
• 06/02/2003 Does Your Shop Past This Test?
• 05/26/2003 Memorial Day
• 05/19/2003 Access to OEM Repair Info Discussed at CIC
• 05/12/2003 Tough Times: Where to Look for Help
• 05/05/2003 Does Your Shop Pass The Legal Test?
• 04/28/2003 Offer the Right Benefits
• 04/21/2003 Understanding the Claims Process
• 04/14/2003 Business Ethics Editorial
• 04/07/2003 Black Box Technology
• 03/31/2003 DRP’s: Just Like a Marriage?
• 03/24/2003 Avoiding A Collision With The Legal System
• 03/17/2003 Direct Marketing For More Business
• 03/10/2003 Boosting Your Shop’s Profitability
• 03/03/2003 F.A.Q.s – Welding Helmets
• 02/24/2003 CIC Sets Key Issues for 2003
• 02/17/2003 Is there A Future For Autobody Repair Techs?
• 02/10/2003 A Recap of Industry Issues
• 02/03/2003 Shops Speak Out
• 01/27/2003 Used Parts Take a Beating at CIC
• 01/20/2003 NACE ‘02: A Brief Review
• 01/12/2003 SMOPs: Standard (Marketing) Operating Procedures
• 01/06/2003 Make Your Office a More Positive Place
  
  2002
  
• 12/30/2002 BARONS IN THE BUFF #4
• 12/23/2002 Happy Holidays!
• 12/16/2002 Turning People Into Profit
• 12/09/2002 ASA “inks” Agreement with Automakers
• 12/02/2002 Employee Retention
• 11/25/2002 Analyze Your Business Online
• 11/18/2002 A Case of Denial: Part 2
• 11/11/2002 A Case of Denial: Part 1
• 11/04/2002 How “Networks” Help Shops
• 10/28/2002 Optimists, Realists or Just Plain Nuts?
• 10/21/2002 CCRE Update
• 10/14/2002 DIMINISHED VALUE (PART 2)
• 10/07/2002 Free to be a Non-DRP
• 09/30/2002 Proactive Marketing – First, Get Noticed
• 09/23/2002 CIC Tackles Diminished Value, non-OEM Certification
• 09/16/2002 DIMINISHED VALUE: Impossible to achieve?
• 09/09/2002 I-CAR Reports: Good Year, Improvements Ahead
• 09/02/2002 Happy Labor Day!
• 08/26/2002 Insurance Trends Shops Should Understand
• 08/14/2002 Autobody Repair – in Crete?
• 08/12/2002 CIECA Looks at Estimating Systems
• 08/05/2002 CUT THOSE POSTAGE COSTS!
• 07/29/2002 Diminished Value: Heating Up or Going Away?
• 07/22/2002 CCRE Update: 5 Successful Business Practices
• 07/15/2002 CAPA’S TAMPER PROOF SEALS:
• 07/08/2002 ASA Members Wrestle with Diminished Value
• 07/01/2002 E-MAIL: WHAT'S IN AND WHAT'S OUT
• 06/24/2002 NINE THINGS YOUR CUSTOMERS WILL NEVER TELL YOU
• 06/17/2002 What’s a PRO to do as Allstate’s Sterling Chain Expands?
• 06/10/2002 WHY IS IT ALWAYS ME?
• 06/03/2002 Mercury switch-out program proving successful, attracting national interest
• 05/27/2002 In Remembrance
• 05/20/2002 Advertising Tips: Using Testimonials
• 05/13/2002 Shops March on Capitol Hill as Part of ASA National Convention
• 05/06/2002 DATA DISASTER: PLANNING FOR A COMPUTER EMERGENCY
• 04/29/2002 Panel looks at ‘recycled parts supply chain’
• 04/22/2002 STUPID MOMENTS
• 04/15/2002 SCRS Event Examines Issues
• 04/08/2002 THE JUNKYARD DOG IS DEAD!
• 04/01/2002 Wanted: Database Inquiries?
• 03/25/2002 Shops Speak Out
• 03/18/2002 Information Economy
• 03/11/2002 Don’t Make These Common Tax Mistakes
• 03/04/2002 The cost of chaos: Improving your shop’s bottom line by improving its organization
• 02/25/2002 The Truth About Credit Cards
• 02/18/2002 Diminished Value Topic for CIC
• 02/11/2002 Recyclers Attend ADP Advisory Council
• 02/04/2002 Hot Topics From CIC
• 01/28/2002 CCRE Update: Educating Customers
• 01/21/2002 Claims Staff: More Harm than Good?
• 01/14/2002 Looking Under the Hood
• 01/07/2002 CCRE Holds “Mock Trial”
  
  2001
  
• 12/31/2001 DEALING WITH RETURNED PARTS
• 12/24/2001 Happy Holidays!
• 12/17/2001
• 12/10/2001 NACE 2001 – Industry Rookie Attends Event
• 12/03/2001 A Recycler’s Viewpoint
• 11/26/2001 Ultra Light Steel Autobody - Part 2
• 11/19/2001 What will the “ultralight steel auto body” mean for collision repairers? Part 1
• 11/12/2001 A Little R&R is Good Business
• 11/05/2001 Mentors @ Work
• 10/29/2001 ACCRUAL BASIS VS. CASH BASIS ACCOUNTING:
• 10/22/2001 Capa Certified Parts
• 10/15/2001 INTEGRATED MARKETING EFFORTS
• 10/08/2001 DRPs: Where they are, where they're going
• 10/01/01 Great Marketing on the Cheap
• 09/20/2001 Salvage Parts, Part 2
• 09/13/2001 The Future of Salvage Parts...
• 09/10/2001 DOT-COM CRASH PARTS SOURCING
• 09/03/2001 TECHNO-POWER: Using Techno-Power to Save Time (and money)
• 08/27/2001 Survey: Technician Wages Improve
• 08/20/2001 Are You For Me or Against Me?
• 08/13/2001 DE-STRESS FOR SUCCESS!
• 08/06/2001 Managed Care in our Industry?
• 07/30/2001 Making a Political Difference
• 07/20/2001 The Loss of Control in the Collision Industry
• 07/16/2001 Crash Avoidance Systems
• 07/09/2001 First, Hide the Kryptonite!
• 07/02/2001 Tech Certification: Part 2
• 06/25/2001 Tech Certification: Part 1
• 06/18/2001 Recycling Automotive Plastics
• 06/11/2001 Insurers Say They May Pay More
• 06/04/2001 TECHNOLOGY: WHAT'S AHEAD FOR YOU
• 05/29/2001 Making Structural Repairs Profitable
• 05/20/2001 Ford Attends CIC Parts Demo
• 05/14/2001 Remanufactured Bumper Covers: Silk Purse or Sow’s Ear?
• 05/07/2001 Repairers Address Unrepairables, Other Issues
• 04/30/2001 Using “Day Trading” Tools to Increase Business
• 04/23/2001 Quick Cost Cutting Tips
• 04/16/2001 All is Fair in Love, War and Business
• 04/09/2001 The Power of the Positive Response
• 04/02/2001 BUSINESS FORMS YOU CAN'T DO WITHOUT
• 03/26/2001 DRPs: One Sided Partnerships?
• 03/19/2001 Beating the Technician Shortage
• 03/12/2001 Dangerous Assumptions That Can Destroy Your Business
• 03/05/2001 Your Next Sales Campaign: Recruiting New Employees
• 02/25/2001 Legal Exposure: Is Your House In Order?
• 02/12/2001 F.A.Q.s on Equipment Leases
• 02/05/2001 Matching Computerization to Productivity/ Profitability
• 01/29/2001 CIC Addresses Use of ADP, CCC Estimate Data…
• 01/21/2001 Moving the Cheese
• 01/15/2001 Obstacles to Free Trade
• 01/15/2001 Consent Decree: Round Two
• 01/15/2001 Marketing or Boycott?
• 01/07/2001 SHOPS PROFIT FROM BEING ENVIRONMENTALLY RESPONSIBLE
• 01/01/2001 New Parts Quality Group Promises Improvement
  
  2000
  
• 12/25/2000 Happy Holidays!
• 12/17/2000 NACE 2000
• 12/10/2000 Associations Work to Address Clearcoat, Blending Issues
• 12/03/2000 ASE: Adding Value For The Future
• 11/27/2000 A Car at the Top of Your Gift List? Advice for Parents
• 11/20/2000 It’s About Relationships
• 11/12/2000 Non-OEM parts fare well in latest test
• 11/07/2000 OF COONS AND DOGS…AND BUSINESS: SURVIVAL OF THE SMARTEST
• 10/29/2000 Certification of Salvage Airbags
• 10/23/2000 Did SF Verdict Impacts Parts Sales?
• 10/16/2000 Massachusetts Agency Recognizes Potential Safety Hazard of Aftermarket Parts
• 09/30/2000 THE VIEW FROM 50,000 FEET
• 09/24/2000 CIC study finds repair costs rise – and change
• 09/18/2000 Automakers address issues, warns about dual-stage airbags
• 09/10/2000 Separating Judgement Time
• 09/04/2000 Non-OEM Parts Fair Poorly
• 08/28/2000 CRM – The Business Fad of the Millenium?
• 08/21/2000 CONTRACTURAL WEDDING VOWS OF NEW MILLENNIUM BUSINESS
• 08/14/2000 Claims Writing
• 08/07/2000 New Leader Starts Work Toward a Better CAPA
• 07/31/2000 Vehicle Recycling and the ELV Directive
• 07/24/2000 Employee Performance Reviews
• 07/17/2000 A MIDSUMMER NIGHT'S SCREAM
• 07/10/2000 The Future of CSI
• 07/03/2000 Chasing Skirts at Carlisle
• 06/26/2000 Benchmarking
• 06/19/2000 GM CEO Wagoner Emphasizes Importance of Internet for Car Giant
• 06/12/2000 Non-OEM Parts Debated At SCRS Event
• 06/05/2000 In the Trenches -- Repairers & Insurers
• 05/29/2000 CAPA: Only One In Four Parts Pass Test Fit
• 05/22/2000 Internet Could Bring Lower Car Prices
• 05/15/2000 Mixed Results in Latest CIC Parts Demo
• 05/08/2000 As Insurers Add Another Twist in Our Choke-Chain, Should We Just Pretend We
• 05/01/2000 1st Quarter Slams Auto Parts Giant
• 04/24/2000 GMBuyPower.com - A Virtual Car Lot That Works
• 04/17/2000 Starving Artists: Paint Blending and Material Caps Gone Bad
• 04/10/2000 Employee Reference Checks
• 04/03/2000 Auto Dealers Spinning Wheels on Web
• 03/27/2000 Full Frame Repairs
• 03/20/2000 Infrared the Panacea?
• 03/13/2000 Rebuilt Wrecks... Revisited
• 03/06/2000 Illinois Witness Speaks Out
• 02/28/2000 Toyota, i2 to Set Up Auto Parts Internet Network
• 02/21/2000 CIC Committees In 2000 Will Focus on Standards – For CSI, Service Quality, etc.
• 02/14/2000 Dear Adjustor/Appraiser…We Just Thought You Should Know
• 02/07/2000 They Buy and They Lie: Attourney Says Consumers Face Uphill Battle Against Insurers
• 01/31/2000 Brace Yourself for the E-Ch-Ch-Ch-Changes
• 01/24/2000 GM Head Says Web Will Help Sales
• 01/17/2000 Barons in the Buff: Insurers Publicly Expose Themselves... Gasp!
• 01/10/2000 The Century of Invention: The Top Dozen Innovations
• 01/03/2000 Playing by the Rules: Honesty, Integrity and Sincere Commitment
  
  1999
  
• 12/27/1999 Millennium Marketing Maxims
• 12/20/1999 A Century of Cars
• 12/13/1999 A Y2K Christmas
• 12/06/1999 CCRE Celebrates Lawsuit 'Victory,' Considers Future Legal Actions
• 11/29/1999 Internet Newsgroups: Bringing You and the World Together
• 11/22/1999 GM To Drive Cars Onto Web
• 11/15/1999 Shoddy Repairs: Potential Diminished Value of Life
• 11/08/1999 Allstate Ups the Ante for PRO shops, But Offers Financial Incentives as Well
• 11/01/1999 The New Millenium Business Model
• 10/25/1999 Techno-Power: Do You Use Technology to Save Time and Money?
• 10/18/1999 Insurers, Shops Call For End to 'Cost-Shifting;' Fourth Parts Demo Held
• 10/11/1999 Lawyers declare war on automotive engineers
• 10/04/1999 Terms of Endearment to Direct Repair Programs (DRPs)
• 09/27/1999 CIC Tour of Parts Distributor Opens Lines of Communication & Improves Understanding
• 09/20/1999 Building a New Model: Lip’s Service
• 09/13/1999 Tough times at I-CAR: Organization reports dramatic drop in students,
• 09/06/1999 Smart Work – Not Hard Work!
• 08/30/1999 GM Drives Into E-Commerce With New Unit
• 08/23/1999 Millennium Interviews
• 08/16/1999 The Scoop on Internet Hoaxes
• 08/09/1999 Tech Shortage…Solutions?
• 08/02/1999 More Thoughts on CAPA
• 07/26/1999 The Tech Shortage Continues
• 07/19/1999 Complaints that get Results
• 07/12/1999 More Secrets to Enjoying your Job... and your Life
• 07/05/1999 Phoenix Shop Wins Business Award
• 06/28/1999 State-of-the-CyberUnion - Early '99
• 06/21/1999 Make E-Mail Work for your Shop
• 06/13/1999 My Secret Methods for Job Satisfaction
• 06/07/1999 Know Your Customers
• 05/31/1999 A more Cooperative Insurance Industry in our Future?
• 05/24/1999 The View from Here
• 05/17/1999 ASA/ASP Debate Reasons for Separation
• 05/10/1999 Hiring Right in a Labor Shortage
• 05/03/99 Y2K -- Good for Business?
• 04/26/99 Do it Yourself Marketing
• 04/12/99 The Insurance Industry's Metamorphosis
• 04/05/99 It’s Time To Stop Playing CAPA’s Silly Games!
• 03/22/99 It's The Service Economy, Stupid!
• 03/15/1999 Show Your Employees You Appreciate Them
• 03/08/1999 CSI: Secret Weapon in Body Shop Marketing
• 03/01/1999 Cheap Car Parts Can Cost You a Bundle
• 02/22/1999 Blind Test Shines New Light on Parts Debate
• 02/15/1999 Customer Rapport – The Glue That Builds Success
• 02/08/1999 The Year 2000 and Your Computers: Don't let the Mi
• 02/01/1999 "Catch & Release" Customers: Still Just Fishin
• 01/04/1999 The Best Laid Plans of Mice and Insurers… Hope for the Small Shop